How it works

Four AI agents, one review pipeline

ReviewForge runs a four-stage agent pipeline for your reputation. It monitors reviews across platforms, drafts on-brand responses instantly, requests reviews at the optimal moment after a positive interaction, and delivers the weekly intelligence digest to your inbox. Here is exactly what each step does, and what shows up in your dashboard.

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The pipeline

Monitor

Every review, one feed

We pull new reviews from every connected platform into a single feed, the moment they land.
  • Each new review posts an event to analytics_events and appears on your dashboard in real time.
  • If a source goes quiet, the status pill on /sources flips so you can see which platform stopped sending.
Draft

On-brand response, in seconds

GPT-4o-mini writes an on-brand response draft in seconds, ready for you to approve, edit, or auto-publish.
  • Each draft lands as a row in the ai_responses table, keyed to the source review so you can audit it later.
  • The tone rides on the voice profile you set during onboarding — formal, casual, or in between.
Request

Ask at the right moment

At the right moment after a positive interaction, we send a polite review-request message with your Google deep-link.
  • Every send writes a row to review_requests so you can see who was contacted, when, and how they responded.
  • A two-touch follow-up sequence (review_request_followups) runs via the cron in server.js, so a quiet non-responder gets a gentle nudge without you lifting a finger.
Digest

Know your week in one email

Every Monday morning, an email digest summarises the week — sentiment movement, response rate, and where to focus.
  • Built by the weekly-digest template in services/email.js, so every business owner gets the same clean readout without having to dig through the dashboard.
  • Dispatched by the weekly-digest cron declared in polsia.toml, so it lands at the same hour for everyone — no one has to remember to ask for it.

Run it on your own reviews

Start a 14-day free trial — no credit card, no annual contract. Connect a Google profile and watch the pipeline draft, request, and digest for you in the first week.

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